U88 casino Privacy Policy — Member Data Protection in Malaysia

To provide a complete and secure service, U88 Casino collects several categories of information from you. The following outlines the types of information we collect and the purposes for which they are collected:

Your personal data is collected through various channels as you interact with the platform. u88 casino:

• Account Registration: When you complete the registration form, you provide basic information such as your name, email, and phone number.
• KYC Verification: During the identity verification process, you will be asked to upload a copy of your identification document and proof of address.
• Financial Transactions: Every time you make a deposit or withdrawal, transaction details are automatically recorded for security and compliance purposes.
• Platform Usage: Cookie technology and server logs record how you interact with our website, including pages visited and time spent.
• Customer Support: When you contact our support team via live chat, each conversation may be recorded for quality control and training purposes.
• Trusted Third Parties: In some cases, we may receive information from third-party identity verification service providers that we use to complete the KYC process.

Every piece of information we collect is used for a clear and lawful purpose. U88 Casino uses your personal data for the following purposes:

• Account Management: Creating, managing, and maintaining your account, including the login process, password recovery, and profile updates.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions securely and efficiently.
• Identity Verification (KYC): Meeting anti-money laundering (AML) and know your customer (KYC) regulatory requirements set by the authorities.
• Platform Security: Detecting and preventing fraud, multiple account usage, system exploitation, and other security threats.
• Customer Support: Responding to inquiries, resolving complaints, and providing technical assistance effectively.
• Personalise Your Experience: Recommending games, promotions, and content relevant to your preferences and usage history.
• Marketing Communications: Sending promotional information, exclusive offers, and platform updates — only if you have consented to receive them.
• Platform Enhancements: Analyzing aggregated usage data to improve platform performance, design, and user experience.
• Legal Compliance: Fulfilling legal and regulatory obligations, including responding to requests from legitimate authorities.

U88 Casino does not sell or rent your personal data to third parties. However, under certain circumstances, we may share your information with the following parties based on legitimate operational requirements:

• Payment Service Providers: Transaction information is shared with the payment processors and banks we use to securely process your deposits and withdrawals.
• KYC & AML Providers: Identity information is shared with third-party verification services that have gone through our strict selection process to meet regulatory compliance requirements.
• Game Software Providers: Our game providers may receive the technical data necessary to ensure games function properly and fairly.
• Authorities and Law Enforcement: We will disclose the necessary information to regulatory authorities, police, or law enforcement bodies when required by law or a valid court order.
• Strategic Business Partners: In the event of an acquisition, merger, or business asset transfer, user data may be transferred to the acquiring party, subject to an equivalent privacy policy.

Platform u88 casino uses cookies and similar tracking technologies to enhance your experience. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as secure login, session management, and security. These cookies cannot be disabled.
• Performance Cookies: Collecting aggregated data on how users interact with our platform to help us identify areas for improvement.
• Functional Cookies: Remembering your preferences such as selected language, display settings, and login details for a smoother repeat experience.
• Marketing Cookies: Used to display relevant ads and promotions based on your interests. These cookies are only active if you have given your consent.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the platform.

We retain your personal data only for as long as necessary to fulfill the purpose of collection or to comply with applicable legal requirements. General data retention guidelines are as follows:

• Active Account Data: For the duration your account remains active, plus 5 years after account closure, to meet audit and regulatory compliance requirements.
• Financial Transaction Records: Minimum 7 years in accordance with Malaysia's financial legal requirements.
• KYC Documents: Minimum 5 years after the date of last verification or account closure, whichever is later.
• Customer Support Logs: 2 years from the date of last interaction.
• Cookie and Analytics Data: Between 30 days and 2 years depending on the type of cookie.

Once the retention period has expired, your data will be securely deleted or anonymised so that it can no longer be personally linked to you.

As a data subject, you have the following rights regarding your personal information held by U88 Casino:

To exercise any of the above rights, please contact our customer support team. We will process your request within 30 calendar days. In complex cases, this period may be extended to 60 days with appropriate notice.

U88 Casino implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure:

• Data Encryption: All communication between your browser and our servers is protected with 256-bit TLS/SSL encryption. Sensitive data stored in our databases is also encrypted.
• Two-Factor Authentication (2FA): Our platform supports 2FA to provide an additional layer of security for your account.
• Round-the-Clock Monitoring: Our security monitoring system operates 24/7 to detect and respond to security threats in real time.
• Access Control: Only specifically authorised personnel with a legitimate operational need are permitted to access members' personal data.
• Regular Security Audits: We conduct regular security assessments and penetration testing to identify and address potential vulnerabilities.
• Staff Training: All staff who handle personal data undergo rigorous data protection training and are bound by confidentiality agreements.

While we implement robust security measures, no system can guarantee 100% absolute security. In the unlikely event of a data breach, we are committed to notifying affected users and the relevant authorities within the timeframe required by law.

Operations u88 casino operates infrastructure that may be located across multiple countries. Where your personal data is transferred outside Malaysia, we ensure such transfers are protected with safeguards equivalent to or greater than those required under Malaysia's PDPA, including:

• Use of approved Standard Contractual Clauses for international data transfers.
• Only transfer data to countries or regions with adequate data protection laws.
• Ensuring that data recipients outside the country are bound by contractual obligations equivalent to PDPA protections.

Platform U88 Casino is exclusively for users aged 18 and above. We do not knowingly collect any personal information from individuals under the age of 18. If you believe a child has provided us with personal information, please contact us immediately so we can take action to delete the information and close the associated account.

Our age verification system is designed to prevent registration by underage individuals; however, we also rely on adult users not to allow children to use their devices to access this platform.

We reserve the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. When significant changes occur:

• We will update the "Last Updated" date at the top of this document.
• You will receive a notification via your registered email for any material changes.
• A clear notice will be displayed on the platform's home page for a minimum of 30 days.
• Your continued use of the platform after the effective date of any changes constitutes your acceptance of the amended Privacy Policy.

We encourage you to review this page periodically to stay informed about how we protect your information.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer at:

• Live Chat: Available 24/7 directly within the U88 Casino platform — the fastest way to get an instant response.
• Email: [email protected] — for written enquiries requiring official documentation.
• Response Time: We aim to respond to all privacy inquiries within 3 business days, and to fulfill personal data requests within 30 days.

If you are not satisfied with how we handle your privacy concerns, you have the right to lodge a complaint with the Personal Data Protection Department of Malaysia or the relevant regulatory authority.